Speaking of trust when buying, you don’t have to convince the person to buy a second time because the satisfied and loyal customer buys again. Also, the chances of him buying something more expensive are greater.
Understand that: dissatisfied customers will generate eclectic negative reviews that don’t care about your brand or even make reviews; loyal customers will want the good of the business, and, in addition to compliments, will make constructive comments that can help you chart what needs to be improved. With your convinced loyal customers, always maintain a positive relationship that benefits both parties. Listening to the customer is also very important. Take the scores he makes as positive reviews. From the Dispensary POS Software you can find the essential options now.
Practices on how to build customer loyalty
Not all customers will be loyal for the same reasons. Therefore, to have a solid and broad base of buyers, you need to execute a series of strategies that will help in loyalty. Learn about four customer loyalty practices:
When you have an online store, often the customer service will not always be used; but when it is needed it is important that it is of quality (as in physical stores). Often, even if the product is not of the best quality or if the price is higher customers can opt for the store with a good service just as a thank you.
Promotions and good price
Can you make a customer happier than placing an item they wanted on sale? In addition to frequent promotions, it’s important that you know what your buyers want (in order to work on the most desired promotion ad).
Even before there were so many strategies for customer loyalty, many claimed that the customer was always right. The study we cited earlier from Bain & Company also revealed that customers who complain and have the problem resolved quickly become loyal in 95% of cases. That’s because the complainant usually wants to buy, and it’s important not only to hear the complaint, but also to give feedback.
Another great way to capture loyal customers is through loyalty programs. Although they look like promotions, in these programs loyalty encourages and greatly buys as long as the bonus is something really desired and not a simple gift.
The word seasonality is directly linked to the seasons. In the buying and selling market, this term is very common to refer to the times when each product enters and leaves the shelves. For example, we have ice cream, popsicles and derivatives: in the hottest period, their trade is up, unlike when winter comes on the calendar.