We can all agree that the world of property management is highly challenging, especially if you have residential tenants. As a manager, you will have to handle numerous assignments and tasks along the way, and it is problematic to keep up with the work and emergencies that may happen.
Even though the job may be as simple as possible with the possibility to handle everything without help, the emergencies do not wait for a perfect moment, which means that in most cases, you will end up having a few emergencies simultaneously, which may be problematic at first.
At the same time, you cannot be productive and completely effective 24/7, especially if you wish to achieve a work-life balance that will not affect your everyday life.
Check here to learn how to be more responsive for your customers.
Since the job description involves continually checking voice mail, taking calls, answering emails, screening applicants, you have to work outside the office as well.
It seems exhilarating, especially since the calls will not stop at all, which means that you will end up exhausted and without ability to comprehensively address an issue.
That is the main reason why you should find property management answering service to reduce the hassle and to get additional help.
Advantages of Finding Property Management Answering Service
If you have the experience as a property manager, you probably know that the first thing tenants tend to do in case of an emergency is to call you without thinking about what you are doing in that particular period.
Therefore, you have to answer numerous calls,and not all of them are emergency in general. It is challenging tenants to determine the levels of distress, and according to most renting policies, they have to call a manager in case of a problem.
The reality states that most of these calls do not require urgency, which means that they will call to inform you that something happened.
If you have a call agent-answering phone instead of you, he will be able to get a message, determine the severity of the situation and react based on the regulations you agreed upon.
Therefore, if the problem is something that you do not have to deal with shortly, it means that you can quickly finish your evening without interruption, and you will have a scheduled list of assignments you should handle tomorrow.
The best option to maintain the life-work balance is to find an answering service that will help you along the way. They will be diligent 24/7 and be the voice of your company in case someone calls.
We recommend you to check out this site: https://chopnews.com/answering-services-for-property-management-companies/ to learn more about different answering services you can hire.
You should require these things when searching for an answering service:
- 24/7 live phone coverage all year long
- They have to answer all phone calls especially when you’re not available
- They should have the ability to determine which requests are emergencies and which ones are routine calls
- They have to be able to provide efficient, quick and accurate message taking
- They have to be professionally-trained and empathetic
- They have to be able to precise dispatch protocols after-hours
- They should give on-call schedule management processes
Every single tenant that lives in your property has to be able to talk with someone any time they need to, without thinking about emergencies. Therefore, you have to provide proper tenant service, so you have to address the issues efficiently, quickly, and accurately.
In case you miss a call, which will increase the chances of problems that may happen in the future. At the same time, you need confidence that the service you choose will take every single call so that you can maintain efficiency and productivity.
Remember that answering services have to be able to determine what an emergency is and how to relay the information further. By choosing answering service, you will be able to:
- Maintain work-life balance as a normal human being
- You will reduce overall stress that happens when someone calls you after-hour
- You will be able to grow your business
- You will improve the tenant service as well as your reputation
1. 24/7 Answering Service
By having someone to answer calls 24/7 means that your tenants will be able to call even after office hours, which will improve overall efficiency of your work as a property manager.
You have to find a responsive round-the-clock service that will allow residents to tell about emergencies and maintain the tenant management relationship, which is vital for your business.
2. They Can Schedule Meetings and Appointments
At the same time, when someone calls and states the problem, answering services can easily schedule repairs and maintenance based on your previous agreement. At the same time, some of them can help them by providing them with technical guidelines for addressing issues.
When you find someone that will help you, that may reduce the hassle of you being available all the time, which may affect your personal life.